Unprecedented Retention Rates and Net Promoter Scores

Clients
45NPS1NPS (Net Promoter Score) is a loyalty metric developed to measure customer satisfaction. Client Satisfaction
94% Client Retention
Employees
89eNPS2NPS (Net Promoter Score) is a loyalty metric developed to measure customer satisfaction. Employee Satisfaction
97% Employee Retention
Performance
32% Average Client Growth
(Year-Over-Year)
Industry average client satisfaction score is 16 NPS.3http://www.inavero.com/category/other_b2b/b2b-nps-benchmarks

People-focused.
Performance-driven.

Elite SEM is an award-winning performance-driven digital marketing agency. Founded on search engine marketing (SEM) – both paid search and organic search (SEO) – in 2004, Elite has evolved alongside client needs in the ever-changing online marketing industry, with further expertise spanning Conversion Rate Optimization (CRO), Performance Display Advertising, Paid Social, Shopping & Feed, and Mobile Strategy. Our teams develop and execute on strategic plans for clients that reach the right audience to generate sales and/or qualified leads at a cost-effective rate.

“I have to say, the Elite SEM team acts as if they’re an extension of our staff. They’re really flexible, and it’s appreciated.”
—Gene Foca, Quidsi

What sets us apart?

Elite SEM brings a unique business model to the market that ties account performance to account managers, and rewards our teams for continuous performance and satisfied clients with a share of company profits.

  • All account teams have skin in the game — Elite SEM account managers are all stakeholders whose prosperity is dependent on the success of their clients because we understand that Elite SEM succeeds only when our clients succeed.
  • Our agency treats each employee like a business owner – providing free lunch, unlimited vacation/sick days, full benefits, and a share of company profits.
  • Elite attracts and retains top talent, creating tenured teams with experience across multiple verticals and industries.
  • Clients of Elite feel confident knowing they have dedicated, consistent teams working on their campaigns, with account managers who know their business inside and out.
  • Boasting unprecedented 97% employee and 94% client retention rates, our commitment to people and performance has cemented our position as one of the top digital marketing agencies in North America.

 

PEOPLE
People come first at Elite SEM – both internally and externally. We’re committed to attracting and retaining top industry talent, and to building strong, lasting relationships with our clients and partners.

PERFORMANCE
Our unique business model incentivizes and rewards account teams to consistently drive performance and keep clients happy, engaged, and successful.

 

Elite SEM has won several prestigious industry awards and accolades for both our culture and performance including Ad Age’s 2015 Small Agency of the Year Award for Best Agency Culture, Entrepreneur’s 2015 #1 Top Company Culture, US Search Awards Best Agency (2013, 2014, 2015), Ad Age’s Top 25 US Search Agency, Crain’s #1 Best Place to Work in NYC, Best Place to Work in San Francisco, Mashable’s #1 Top Tech Company, and we’ve made the Inc. 5000 list each year since 2007.

Core Values

Elite SEM survives and thrives by the mantra “great lives for great people” — this includes employees, clients, partners, vendors, fans, and everyone that crosses our paths. Our core values (Love What You Do, Circle of Education, Attitude of Gratitude, Strive for Greatness) help foster this goal each and every day.

Love What You Do /// Circle of Eductation /// Attitude of Gratitude /// Strive for Greatness